A fast-scaling fintech platform serving 5+ million active users needed a rock-solid SRE foundation.
During peak Indian stock market hours, even a few minutes of downtime meant financial losses, broken trust, and frustrated traders.

The Challenge
Frequent outages, poor observability, and slow troubleshooting cycles had pushed the operations team into constant firefighting — impacting user confidence and team morale.

The Turning Point: Managed Services + SimplifAI

Prospiretech partnered with the client through a Managed Services engagement powered by SimplifAI, bringing structure, visibility, and AI-driven operational intelligence.

1. End-to-End Observability
   Built a unified observability layer across metrics, logs, alerts, and dashboards — enabling clear visibility into failures and their root causes.
2. Faster Diagnosis with AI Intelligence
   By ingesting historical alerts, tickets, and knowledge bases, SimplifAI’s chat and runbook capabilities delivered precise, contextual remediation steps.
3. AI-Enhanced “Golden Runbook”
   Created a highly accurate runbook (92% accuracy) using incident patterns and tribal knowledge — offering clear, step-by-step guidance for every scenario.
4. Automated Remediation
   Trusted runbooks were wired into SimplifAI’s execution engine, enabling automated resolution during incidents and drastically reducing outage duration.

The Impact: Reliability Reinvented

• 90%+ reduction in MTTR
  What once took minutes or hours now resolves in seconds.

• Significant drop in trading-hour outages
  Ensuring uninterrupted operations when it matters most.

• Renewed trust from millions of users
  Stability restored. Confidence regained.

• A calmer, empowered Ops team
  Less firefighting. Better focus. Higher morale.

Ready for the Future
With SimplifAI and Prospiretech’s SRE expertise, the platform moved from reactive firefighting to proactive, AI-supported operations.
Today, they deliver a seamless trading experience — even during the most demanding market conditions.
This is what happens when the right AI platform meets the right operational partnership.