From Performance Bottlenecks to Reliability

A leading law firm offering an online case management portal for lawyers and clients depended heavily on real-time access to case status, documents, and progress updates.
For legal professionals and clients alike, even short disruptions impacted productivity, deadlines, and trust.

The Challenge

The portal suffered from frequent short outages and extremely slow response times, especially during peak usage.
While the issues appeared intermittent, the underlying cause was far more serious — chronic architectural bottlenecks hidden deep within the application stack.

The operations team struggled with:
• Limited visibility into application performance
• Reactive firefighting during outages
• Long diagnosis cycles without clear root cause
• Growing dissatisfaction from lawyers and clients

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The Turning Point: SimplifAI-Led Root Cause Intelligence

Prospiretech engaged with the firm using a SimplifAI-powered approach, focusing on deep system analysis rather than surface-level fixes. SimplifAI was used to review observability data, incident history, and architectural patterns to uncover what traditional monitoring had missed.

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How SimplifAI Made the Difference

1. Deep Observability & Architectural Review

SimplifAI analyzed logs, metrics, and performance trends across application, database, and infrastructure layers—revealing hidden choke points and inefficient service dependencies.

2. AI-Driven Root Cause Identification

By correlating slowdowns, alerts, and historical incidents, SimplifAI pinpointed core architectural flaws responsible for both outages and degraded performance.

3. Contextual Runbooks for Resolution

AI-generated runbooks provided clear, step-by-step remediation guidance, ensuring consistent and accurate fixes without trial and error.

4. Preventive Actions & Optimisation

Beyond resolution, SimplifAI helped define preventive measures, reducing recurrence and improving overall application stability and responsiveness.

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The Impact: Stability, Speed, and Confidence Restored

80%+ reduction in portal outages
Chronic disruptions were eliminated by addressing the real root causes.

Significant improvement in response time
Faster page loads delivered a smoother experience for lawyers and clients.

Improved client trust and satisfaction
Reliable access to case information strengthened confidence in the platform.

A calmer operations team
Fewer escalations, faster resolutions, and more predictable operations.